Question 1

How fast can you get to my home in Louisville?

Accepted Answer

Our average dispatch time is 30–45 minutes across the Louisville metro, 24 hours a day, 7 days a week, including holidays.

Question 2

Do you work directly with my insurance company?

Accepted Answer

Yes. We document every job with photos, moisture logs, and itemized reporting formatted for insurance adjusters, and can communicate directly with your carrier if needed.

Question 3

What should I do in the first 10 minutes of a water emergency?

Accepted Answer

Shut off the water source if safe to do so, cut power to affected rooms if water is near outlets, move valuables to a dry area, and call us immediately — the first few hours determine how much damage spreads.

Question 4

Do you handle both residential and commercial properties?

Accepted Answer

Yes, we restore single-family homes, apartments, condos, and commercial properties including offices, retail space, and multi-unit buildings across Louisville.

Question 5

Is water damage restoration expensive?

Accepted Answer

Cost depends on square footage, water category, and how long water sat before extraction began. Acting within the first few hours is the single biggest factor in keeping costs down — we provide a written estimate before beginning most jobs.

Question 6

Are you licensed and IICRC-certified?

Accepted Answer

Yes. All technicians are IICRC-certified in water damage restoration (WRT) and applied structural drying (ASD), and our company is fully licensed and insured in Kentucky.

Question 7

Do you offer free estimates?

Accepted Answer

Yes, we provide a free on-site inspection and written estimate before beginning most jobs, with no obligation to proceed.

Question 8

What areas do you serve?

Accepted Answer

We serve Louisville, KY and every Jefferson County neighborhood, from the Highlands and Old Louisville to St. Matthews, Jeffersontown, Fern Creek, and Shively.

Question 9

Do you handle mold that develops after water damage?

Accepted Answer

Yes. If moisture isn't fully removed within 24–48 hours, mold growth is a real risk. We monitor humidity and moisture levels throughout the drying process to prevent it, and can address mold remediation if it's already present.

Question 10

Will you work directly with my insurance adjuster?

Accepted Answer

Yes. We document every job with photos, moisture logs, and itemized reporting formatted for insurance adjusters, and can communicate directly with your carrier to help move your claim along.

Frequently Asked Questions

Water damage doesn't wait. Neither do we.